Desktop Support Engineer, Trainee Engineer, Server Engineer
17/8/2017 – 125 views
Give permanent Fix to the Desktop, Printer problems, basic LAN issues
Remote Call Closure within Norms
Follow-up the Checklist(s)
Load/reload standard build operating system & configurations,
aware of Installation & troubleshooting of critical applications & their usage guidelines,
Root Cause Analysis for repeat calls.
All the Desktop (Including standalone PCs) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
Data submission for Daily, Weekly & Monthly summary report
For AMC case follow up with Wipro spare coordinator for call closure, With Supervisor approval provide Standby solution to the user.
Call logging & follow-up action with the principal Vendors (IBM & Dell) for warranty related incidents keeping helpdesk informed
Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
Troubleshoot Network connectivity (LAN) issues
Escalate the problem to the Technical Specialist & to Regional / National Team Lead(s) if not resolved
Installation of desktop and hardware like CD-ROM, soundcards, etc.
Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
Software installations such as MS-Office, Acrobat Reader, mail client etc.
Awareness & acceptance for Best Practice roll out.
Desktop Installation, Movement, Assign & Change
Installation of anti-virus on desktops and remove Virus
Configuration of Print devices (network and local) on desktops
Desktop Configuration - Network, mail client, internet etc.
Co-ordinate with vendors for support.
contact detail:
jayanthi C
97514445 five 4
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